Refund policy

Last updated 25 October 2026

We want you to be happy with what you paid for. Try the free scan first: it tells you how many problems there are before you pay.

Full report

If your report doesn't unlock, doesn't load, or is clearly wrong, email us within 14 days of buying it and we'll fix it or refund you in full.

Monitoring subscription

You can cancel anytime, and you won't be charged again. You keep access until the end of the month you've paid for. We don't refund part of a month, unless the service didn't work as described.

Your consumer rights

Nothing here limits your rights under the Australian Consumer Law. If our service has a major failure, you're entitled to a refund.

How to ask

Email support@agentsafetycheck.com with your report link and what went wrong. We aim to reply within two business days, and refunds go back to the card you paid with.